FAQs

General

Who will benefit from the Fairo app?

Fairo is a financial app, designed to make life easier for freelancers. With just a few clicks, Fairo helps you sort out everything related to invoices, invoice payment tracking, and taxes - all you need to manage your company’s finances. Whether you're a PFA, PFI, or SRL, you only need your phone and an internet connection to take full advantage of Fairo.

General

How do I join Fairo?

It's really easy and quick: download the app and register your email address. Then all you need is your TAX ID. Fairo will find you in the ANAF database and fill in your other information automatically. Once you sign up, you'll be using the GO plan and all its benefits for free. Want more? Upgrade to RUN and you get all the good stuff. How? You'll find the Upgrade button right in the app, no need to go anywhere else.

General

What should I do if I've forgotten my passcode?

Step 1: Don't stress about it. It can happen to anyone.

Step 2: Reset it in the app. You only need your email address. Technology's got your back!

General

How do I download the app?

The app is available to anyone with an Android 5.0 or iOS 11.0 operating system or their later versions. But don't worry, the second you enter the app store, you'll get a version of the app suitable for your phone.

Invoicing

How can I create an invoice?

You guessed it: in the app. And we promise you'll find it easier than ever!

1. Open the app.

2. Enter the TAX ID of the client you want to invoice, and the rest of the information will be filled in automatically from the ANAF database.

3. Choose the payment date and the account you want the payment to go to.

4. Add the items you're invocing your client for.

5. Generate and send your invoice to the client via email or WhatsApp.

6. Relax, that was all.

Invoicing

In what currencies can I bill?

You can issue invoices in RON, EUR and USD. So all your clients, local or foreign, are happy.

Invoicing

Can I download an invoice?

Yes of course! You can download them all. A PDF version of each invoice created through Fairo will be available in the app.

Invoicing

Can I see an invoice preview before sending it to a customer?

Of course! It's always good to double-check how many zeros you've added. You can see your invoice before you send it to your client or before you download it to your phone as a PDF file.

Invoicing

What types of invoicing does Fairo support?

At the moment we only support non VAT invoicing. You can create an invoice for another freelancer, business or private individual. We even help you create invoices for your international needs.

Invoicing

Can I bill foreign clients?

Yes of course! Fairo loves to help your business grow beyond Romanian borders. Thus, we support invoicing in foreign currencies, EUR and USD, not just LEI.

General

In what languages can I create accounts?

The Fairo app comes in Romanian or English.

Security

What information security rules and standards are used by Fairo?

It's true, we might joke around every now and then, but we take ourselves very seriously when it comes to security. Fairo is a part of the Raiffeissen Bank International Group. Its processes follow the same security standards as the rest of the group.Not only do we follow all the current rules set by the group, but also the Romanian Law on Personal Data Protection.

Security

Is Fairo safe?

Of course! But don't take our word for it, let's explain to you why!To protect your profile, we use two-tier security architecture: Secure login data consists of a personal email and Passcode. The e-mail address is used during registration and is verified by you. The passcode confirmation follows after successfully connecting your smartphone with your profile. The first thing you do is set up a Passcode. You can then change it in the app yourself. Every time you use the app you enter the Passcode known only by you.

FairoSync

How does FairoSync work?

FairoSync is a smart feature that connects invoices with payments, so you can keep up with your paid, unpaid, or late invoices.You just need to connect your bank accounts to the app and it will automatically let you know when your invoices get paid. Plus, you can see all your other banking transactions in the app, as well.

It's 100% safe and secure, being just "view-only", meaning that it can't make any transactions in your name (even you can't use it for that either).

If you haven't tried it yet, upgrade to RUN and enjoy all the extra FairoSync benefits.

FairoSync

Why should I connect my bank accounts to Fairo?

Simply because it makes it easier to have everything in one place. With FairoSync, you're always up-to-date with all your paid invoices and can track any late payments.

You'll get a notification whenever a client pays an invoice sent through Fairo, so you know when to pop the champagne. Same when there's any late payment, so you can start sending them "kind reminders".

Plus, soon you'll be able to do generate your tax reports straight from the app. This way you get to manage your finances way easier with the new features we're cooking up for you.

FairoSync

Is it safe to connect an account to Fairo?

Safety is our top priority, that’s why we only work with trusted partners. FairoSync “view-only” access is guaranteed by:

– Raiffeisen Bank International Group Security Standards
SaltEdge, the nr. 1 choice for thousands of banks across the globe
FinoRun, the SaltEdge EU subsidiary that helps meet European security requirements.

And rest assured, the access is 100% safe and strictly "view only", which means that nobody will have access to your bank account and you can disable this feature at any time. Its only purpose is to help you control your finances by having a better overview of the payments that go into your business accounts. For more details, read the Fairo Terms of use.

FairoSync

How long are the accounts connected to Fairo?

How long you’re connected is up to you. The connection only needs to be renewed once every three months. And of course, we’ll keep an eye on them and remind you when the time comes.

FairoSync

What kind of data are extracted from via PSD2?

No data is extracted. A FairoSync connection is for read-only purposes. A transaction preview allows us to view account activity, transactions, amounts, currency and payee information. This enables us to organise your finances, making it easier for you.

FairoSync

How to delete the connection?

If you’d like to delete the connection at any time before the 90 days are up, there are three easy ways to do it; from the Fairo app, from the banking app itself, or using the SaltEdge account info you received in your email.

FairoSync

What ownership should I choose?

You can have a Private, Business, or Shared account, and you can choose which type of account you’d like to connect.

FairoSync

Is it normal that I’m asked to log into my online banking with my credentials while connecting my bank account?

Yes. It’s totally normal and perfectly safe. It’s also approved by your bank, so no chance of a data leak.

FairoSync

Is any of my data shared with a 3rd party provider?

We don’t share your data with any third party providers, the only reason we access your info is for the FairoSync view-only connection. SaltEdge is our trusted partner that helps provide a secure connection to your bank accounts according to the latest security standards. If you want to learn more about this, please read the SaltEdge Terms of use and the SaltEdge Privacy policy.

FairoSync

Why did I receive an email that I also have a SaltEdge account?

The Fairo app only displays information we receive from the bank.
Managing your accounts connected to Fairo, and other applications using the FairoSync connection, is possible only by using a SaltEdge account.

If you want to learn more about the SaltEdge connection, read the SaltEdge Terms of use [hyperlink: https://www.saltedge.com/pages/dashboard_terms_of_service] and the SaltEdge Privacy policy. [hyperlink: https://www.saltedge.com/pages/dashboard_privacy_policy]

Plans

Does it cost to use Fairo?

We offer two plans. You can get one free plan or one complete premium plan for only 4,99 lei/month until the 1st of October. So hurry up, catch the special price and freeze it for life! Our plan GO is designed for basic needs and lets you get a taste of Fairo for free, with no strings attached. Our RUN plan for only 4,99 lei/month or 49,99 lei/year offers access to many features. When you are a first-time Fairo user, you will sign up first for our free GO plan. You can upgrade to RUN straight from the app if you want to access more features.

Plans

What features can I use with the free plan GO?

With our free plan GO you can:

- Issue an unlimited number of invoices for up to 5 clients. If you'd like to add more clients simply upgrade to RUN.

- Connect an unlimited number of bank accounts to Fairo and enjoy automatic payment tracking of your client invoices.

- Enjoy our standard tax calculator, which helps PFIs and PFAs to calculate their taxes more easily.

Plans

What features can I use with the paid plan RUN?

With the paid plan RUN you can:- Issue an unlimited number of invoices for as many clients as you like.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  - Easily do your PFAs Smart Bookkeeping and sort your transactions with a swipe to decide what income is taxable and which expenses are deductible.

- Get ready for tax season with advanced tax calculations that take into account additional sources of income for PFIs and PFAs.

- Have priority access to our customer support team.

And, of course, you can enjoy all the other features included in the free plan GO.

Plans

Will Fairo introduce other plans besides GO or RUN in the future?

At Fairo, we're continously working on bringing new features into the app. In case we'll be launching another plan, we'll make sure to let you know in advance!

Plans

How do I upgrade from the free plan GO to the plan RUN?

You can upgrade your plan directly in the app by pressing the upgrade button.

Plans

How do I manage my Fairo subscription?

Yes, you can choose to extend or downgrade your subscription. You can easily manage it from your Google/Apple account

- https://support.google.com/pay/answer/7644008?hl=en

- https://support.apple.com/guide/iphone/manage-purchases-subscriptions-settings-iph3dfd91de/iosThe subscription will be extended automatically until further actions from your side.

Plans

How do I stop paying for my Fairo subscription?

You can cancel your subscription at any time from your Google/Apple account. Your paid package will remain active for the remaining paid duration after which you will be moved to the free package.

Plans

How will I be charged for the subscription that I have chosen?

You will be charged via the payment method that's linked to your Google Play or Apple App Marketplace account.

Plans

I'm already a Fairo user. What happens to my account after the launch of the plans GO and RUN?

Your account will be automatically migrated to the GO (free) plan. It's up to you if you want to upgrade, after that.

Plans

I'm already a Fairo user. Will I still be able to keep my bank accounts connected and enjoy Fairo Sync's automatic client invoice payment tracking after the migration to the free plan GO?

As a thank you to our early adopters, you will be able to keep the bank accounts connected before the migration to the free package GO and keep on using our FairoSync invoice-payment pairing technology with the already connected accounts. If you'd like to connect a new bank account in the future, you can upgrade to our plan RUN straight from the app.

Plans

Can I request a refund if I'm not happy with the subscription I pay for?

You are entitled to refund your purchase should you choose to. If you encounter a problem then please don't hesitate to reach out to our Customer Care team via chat or directly at support@fairo.roYou can find out more about the refund policies of each store by following these links.
- https://support.google.com/googleplay/answer/2479637?hl=en
- https://support.apple.com/en-us/HT204084

Plans

I'm already a Fairo user and I'm issuing invoices to more than 5 clients stored in the app. Will I still be able to do so after the migration to the free plan GO?

As a thank you to our early adopters, you will still be able to issue invoices to all of your clients previously stored in the app before the migration to the free plan GO. If you'd like to add new clients in the app in the future, you can upgrade to our plan RUN straight from the app.

Tax Calculator

Who can use the Fairo tax calculator?

Our tax calculator was designed to help PFAs and PFIs calculate their taxes easier than ever. With just a few clicks, you can calculate your income tax, and even the social insurance and health insurance contributions that need to be paid.

Tax Calculator

Who can benefit from the advanced tax calculations?

You'll find the advanced tax calculations helpful if you're a PFA and PFI and have additional income besides your freelance activity, e.g. rental, stock & cryptocurrency, income from abroad, company associations, dividends, intellectual properties/royalties and more.

Compared to the standard tax calculator, our advanced tax calculator can take all this information into account in calculations. Also, if you're a PFA on the flat rate and you need to find out your tax adjustment rate, our advanced tax calculation option can help with that.

Tax Calculator

How can I access Fairo's advanced tax calculations?

If you like to use our advanced tax calculations, you can simply upgrade from our free plan to our paid plan (RUN) directly in the app. The option to get advanced calculation will become available to you immediately.

Tax Calculator

Does Fairos' Tax Calculator also help me with my unique declaration?

The tax calculator does not include the unique declaration but covers the majority of cases including the additional incomes and tax adjustments and calculates the tax due.

Tax Calculator

Will Fairo's tax calculation features report my taxes automatically to ANAF?

Our tax calculation functionalities will help you estimate your taxes based on the information you input, but they will not report the results to ANAF.

Tax Calculator

How does Fairo do tax calculations?

The calculations are based on the data that you provide Fairo with. Fairo does not provide tax consultancy services.

Tax Calculator

Can Fairo help me calculcate my deductible income?

Fairo can help you calculate your taxable income but it's up to you to understand your deductibles.

Tax Calculator

How many tax calculations am I entitled to do based on my membership plan?

There is no limit for the amount of calculations that you can do with Fairo based on the plan you subscribed to.

Tax Calculator

Who is eligible for flat rate calculator and how to access the calculator ?

Any PFA whose business activity (CAEN) is eligible for application of tax norm. You can access the calculator directly in the app by selecting the option for flat rate calculation.

Tax Calculator

How do I know if I am eligible ?

We will do that for you. When applying for flat rate based calculation, we will automatically check the data we have about you to see if your business activity is eligible or not.

Tax Calculator

How can I find out my exact tax norm ?

No stress, we will find it out for you automatically.

Tax Calculator

What if I perform multiple activities as part of my business?

You can get the calculations for one business activity only, which you select in the app. If you want to get complete calculation for all of your business activities, let us know and we will help you.

Tax Calculator

What is the main activity and why I have to choose it for my CAEN?

Some of the business activities (CAENs) apply to different business areas. To identify the correct tax norm we need to ask you to specify your business field.

Tax Calculator

The app can't extract the norm for me. What do I do?

We probably do not have sufficient data to identify the norm. Please check your business profile and see if you have the correct address and the CAEN code set up.

Invoicing

When would I need a storno invoice?

It's used when goods are returned because they don't meet their description mentioned in the order/contract or the client's expectations. The storno invoice is a separate new invoice and should follow the invoice series number in use.

Invoicing

How can I issue a storno invoice?

Go to the original invoice detail and you can either click on "Cancel invoice" on the bottom part or choose the "Storno" option from the actions available for the invoice management.

Invoicing

What happens with the original invoice after issuing a storno?

The original invoice is linked to the storno invoice and is available whenever you need it.

Invoicing

Can I cancel / storno only part of the invoice?

No, for now, you can only cancel / storno the full invoice. We're working on making bringing you storno soon.

Invoicing

Can I print the invoice or send it to my clients?

Of course! After creating it, just go to the storno invoice detail and click on the "Export" icon in the top right corner and pick whichever option you want.

Cash Receipts

Can I create a cash receipt without an invoice?

It wouldn't make much sense, would it? :) The rule is that a cash receipt has to be always connected with an invoice.

Cash Receipts

Can I issue more cash receipts for one invoice?

Yes, of course! You can add as many cash receipts as you want! Just use the "Add receipt" button (it's on the top of your receipt list).

Cash Receipts

Can I edit the number/series of my cash receipt?

Yes, you can click on the "Edit" button in the receipt details and change the number/series.

Cash Receipts

Can I delete a cash receipt?

Yes, you can. Just find the three dots at the top of the screen of the cash receipt detail and you can make it disappear. Poof!

Cash Receipts

Oops! I made a mistake. Can I edit the cash receipt?

No, but you can delete it and create a new one. We won't tell anyone ;)

Cash Receipts

How can I send or print the receipt ?

After creating it, you can preview and print the receipt or send it through your favourite channel - for example, as an email attachment.

Invoicing

How can I remove the QR code from the invoice?

Right now there's no option for you as a user to remove the QR code from the invoice. But that shouldn't bother you, because the QR code payment is purely optional - meaning that your client can still choose to pay "the old fashioned way", by filling in the payment details manually.

Invoicing

Which banking apps can read the QR codes?

Based on the testing performed by our team, all the bank which are under SEPA system can read the QR code. Same goes for the Romanian market - if the feature is supported by the Fairo app, all banks can read the QR code.

Invoicing

What do I need to do to have a QR code added to my invoices?

Invoicing

Why do I have a QR on my invoice?

Smart Bookkeeping

What is Smart Bookkeeping?

Once you have connected transactions in “All transactions,” you must categorize them. First, go through the transaction list and assign a tax label to the business transactions you want to include in your Smart  Bookkeeping. After selecting the label, click on the yellow arrow in the top left corner of the screen. That redirects you to your Smart Bookkeeping home screen, where you can see all categorized transactions.

Other way how to add transaction is to create one manually directly from the Smart bookkeeping homescreen with the option "Create transaction". Such a transaction can be then edited or deleted.

Smart Bookkeeping

Who will benefit from Smart Bookkeeping?

We designed Smart Bookkeeping, especially for freelancers who use the real income taxation system, but also for the other freelancer groups. With this innovative feature, any freelancer can benefit from having more control and clarity over their business finances.

Smart Bookkeeping

Is Smart Bookkeeping for free?

You can access the complete Smart Bookkeeping feature by upgrading to RUN Fairo plan. If you have already upgraded your account, then Smart Bookkeeping costs nothing extra.

Smart Bookkeeping

Can I try Smart Bookkeeping before paying for it?

Of course, you can. If you're using GO plan, you have seven days to test and see, for free, how Smart Bookkeeping works. Once the seven days trial expires, we save all your activity, but you will not be able to use this feature anymore. Nevertheless, you can always upgrade to RUN package and continue using Smart Bookkeeping.

Smart Bookkeeping

How can I start using Smart Bookkeeping?

Access the Smart Bookkeeping feature by clicking "Bookkeeping" in the app bottom bar. Keep in mind that you have to have your bank account connected through FairoSync to use it. When your account is linked, we show you all your transactions in the Bookkeeping section within the screen "All transactions." This section works as a transaction "pool" from which you can pick the transaction you want to see in Smart Bookkeeping.

Smart Bookkeeping

What if I have more bank accounts? Can I connect all of them to Smart Bookkeeping?

Yep, you can connect as many RON accounts as you want. After that, you will find all transactions from all your linked accounts in the "All transactions" section.

Smart Bookkeeping

Can I connect an EUR or any other currency bank account?

Currently, we accept only RON accounts.

Smart Bookkeeping

I do not see my connected bank accounts anymore. What can I do?

Once we introduced the Smart Bookkeeping feature, we changed some items from the bottom bar. "Accounts" item, the direct option to your connected accounts, was replaced by "Bookkeeping." You can also Access your connected bank accounts by clicking Profile -> Bank accounts.

Smart Bookkeeping

What if I don't want to see all my connected accounts in Smart Bookkeeping?

It's your choice which linked accounts should appear in your Smart Bookkeeping. Disable the bank accounts you don't want to see by clicking "Account settings" and then switching off the "See in Bookkeeping" option. Related transactions will not be visible in Smart Bookkeeping anymore from that moment on. But remember, you will be able to see them in "Account detail."

Smart Bookkeeping

How can I add transactions to Smart Bookkeeping?

Once you have connected transactions in “All transactions,” you must categorize them. First, go through the transaction list and assign a tax label to the business transactions you want to include in your Smart  Bookkeeping. After selecting the label, click on the yellow arrow in the top left corner of the screen. That redirects you to your Smart Bookkeeping home screen, where you can see all categorized transactions.

Smart Bookkeeping

What are the tax labels and how can I label an individual transaction?

The first thing you have to know about tax categories is that they make your life easier and prepare you for the tax declaration season. They help you sort your business transactions and choose whether your income is taxable and your expenses deductible (or partially). Categorize your business transactions by selecting a label from the transaction detail or directly from the transaction list by swiping left on the transaction.

Smart Bookkeeping

Can I unlabel a transaction? What happens then?

Yep, you can remove a selected label from the transaction detail. Or you can also do that by swiping right on the transaction. Once you remove the selected category, you will find the transaction as not categorized in the "All transactions" section. If the transaction was already part of Bookkeeping, you would no longer see it after removing the category.

Manually added transactions cannot be unlabeled. If you want to remove them from Smart bookkeeping, you will need to delete the transaction. You can do that by swiping over the transaction to the right or accessing the transaction details.

Smart Bookkeeping

Can I add transactions manually in Smart Bookkeeping?

No, for the moment, the only way to add transactions into your Smart Bookkeeping is by adding them from connected accounts. But stay tuned; we're working on that, and soon, you will be able to use the add transaction manually option.

Smart Bookkeeping

Can I label more transactions at once?

The only way to categorize your transactions is to go one by one. But we're working on that. So soon, you will be able to manage more transactions at once.

Smart Bookkeeping

What type of statistics can I see on my Smart Bookkeeping?

For now, you will see a basic overview graph on your Smart Bookkeeping home screen. Based on your categorized transactions, the chart presents the outcome of your activity. For example, taxable income shows the sum of all your income selected as “taxable,” and deductible expenses show the sum of the expenses you can deduct from the taxable income for your final tax purposes. W

ith Smart Bookkeeping, you can also see your real time tax calculations and your total income after taxes. To switch among different statistics you need to swipe over the graph on the Smart bookkeeping homescreen.

Fairo Club

Can I transfer my FaiRONs to another customer?

No, collected FaiRONs are only valid for the customer who collected them. Therefore, transfer to other clients is not possible.

Fairo Club

For how long are my FaiRONs valid?

FaiRONs generally have no termination date. So feel free to collect many FaiRONs and redeem one of the most significant rewards. For further details, please read the Terms & Conditions of this promotion.

Fairo Club

How do I get my rewards?

It's easy. Let us know which reward you want to request via this page: fairo.ro/en/get-your-reward. After you send the request, our customer care team will contact you and provide details on how you will receive the reward.

Fairo Club

What can I do with my FaiRONs?

We want to support Freelancers with their business. Therefore, you can redeem your collected FaiRONs for several benefits that help your business. You can check out the complete list of rewards here.

Fairo Club

Where do I see how many FaiRONs I have?

We will keep you updated. From the moment you create a Fairo account, you'll receive a link from us every month with an overview of your activity and the amount of FaiRONs you have collected. So please check the link you received from info@email.fairoapp.com, which will lead to your page where you see your current FaiRON balance.

Fairo Club

How can I collect FaiRONs?

You automatically collected FaiRONs by performing several actions in the app. For instance, you receive 1 FaiRON each day you log in to the app, or you receive FaiRONs when issuing invoices, etc. If you want to see the complete list of all the actions that bring you FaiRONs, open this link.

Fairo Club

What are FaiRONs?

FaiRONs are the points we use to reward freelancers who simplify their lives with our app. For many actions in the app, you automatically collect FaiRONs. For instance, if you log in, you receive 1 FaiRON. When you issue an invoice, you receive 30 FaiRONs. After you collect a proper amount of points, you can use these FaiRONs to get rewards that help your business.

Fairo Club

What is the Fairo Club?

The Fairo Club is the space where we reward freelancers for simplifying their lives with Fairo. The rule is simple: the more you use Fairo, the more FaiRONs you receive. So technically, you are rewarded every time you take care of your business finances with the Fairo app. As a Fairo customer, you automatically have the chance to join the Fairo Club and turn your collected FaiRON points into benefits for your business. Once you are a Fairo customer, our team will email you further information about the Fairo Club and a link to see your current FairRON balance.

Smart Bookkeeping

How are the other currency transactions managed?

As required by Romanian law, the bookkeeping needs to be held in domestic currency. For that reason we convert foreign currency transactions into RON using the NBR exchange rate valid for the previous day prior the settlement date of the transaction.

Smart Bookkeeping

What is the Inventory Register, when and why do I need to keep it?

The Inventory Register is another mandatory report completing the full stack bookkeeping. In this report, you should keep the values of fixed assets, stocks, receivables, and other items related to your business at the end of each year. For instance, you need to keep this register if you would like to deduct your taxes when you buy a new phone or laptop at a price higher than 2,500 lei, as such purchases cannot be deducted once.

Smart Bookkeeping

How can I add a new item to the Inventory Register?

Click on the "..." option on the top right corner of your Smart Bookkeeping home page and select the option "Inventory." In this section, you can add any item you need.

Smart Bookkeeping

What is the current value?

This is the actual value of the item/asset kept in the Inventory Register by the end of the reported year.

Smart Bookkeeping

Can I categorize the items?

No, at this moment, you can only add a new item stating its name, value, and description without any further specifications.

Smart Bookkeeping

Can I generate the Inventory Register report? Does it comply with the latest requirements?

Yes, you can generate an XLS report fulfilling the requirements.

Smart Bookkeeping

Do the elements from the Inventory RegisterIs impact my transactions from Smart Bookkeeping?

There is currently no dependency between what you enter into the Inventory Register and what is being kept in Smart Bookkeeping. If there are, e.g., any transactions you would like to record in your bookkeeping as a result of inventory write-off, you need to create the transaction manually in Smart Bookkeeping.